Return | Exchange | Refund

There goes in a lot of efforts behind the scenes for every order that we receive. Apart form the time and efforts, we also incur operational cost to make and deliver your order on time. Hence, we shall be really grateful if you are considerate of this.

Please go through the size chart carefully. Follow us on Instagram @labelratan wherein you may find more content on the product you want to order. This will help you to make a mindful decision of your purchase.

However, if you still want to return the product, please follow below steps and we will assist you.

 

Return Policy:

We do not offer Returns.

 

Exchange Policy:

The order is eligible for exchange in a bigger or a smaller size (provided the mentioned below terms & conditions are fulfilled). In case of the product being out of stock/unavailable with us, we have the provision of issuing a credit note for the amount. Value of Store Credit equals the amount of the (exchanged product minus the shipping cost, COD/Payment gateway commission) with a validity of 30 days from the date of receipt of the store credit.

If the product qualifies for size exchange, you may write to us at support@labelratan.com specifically within 48 hours of receiving the parcel to request for the exchange.
Charges of exchange has to be borne by customer. Kindly ensure that you take receipt of the acknowledgement from the courier-person regarding the Number of products you are dispatching with the signature and contact details. Label Ratan will not be liable for any lost shipment.

Furthermore, the request for size exchange will be catered to only once. Please make the decisions accordingly.
We recommend returning items by trackable mail because all items sent and are not received by us will be treated as non-returned. Please note that the parcels are your responsibility until they are returned.

 

Damaged/Different Product:

This is highly unlikely to occur since every order that we pack goes through a multiple layer of checks. We also record the packaging process for future references. However, there might be chances of damage during transit. In case of a damaged or different product received, please write to us at support@labelratan.com within 24 hours mentioning Order ID and product images. Upon confirmation we will be happy to provide you with exchange of the product or you may choose to get a refund in your Bank account.

 

Note: Please note that items which are made to order or are customised to your size are not eligible for returns & exchange.  If you still have a query regarding that, you can reach us at support@labelratan.com

 

Cancellation:

In case of Cash on Delivery order, you can request cancellation strictly within 24 hours of placing the order. Please write to us with your Order ID at support@labelratan.com for the cancellation. Cancellation directly on the website is not possible.

Please note that prepaid orders are not eligible for cancellation.